Past Trainings
Contraceptive Services
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- A Client-Centered Approach to Assessing Reproductive Intention Webinar
- Client-Centered Contraceptive Counseling Regional Training
- Improving Contraceptive Counseling through a Shared Decision Making Approach Webinar
- Shifting the Narrative on Birth Control: A Landscape Scan of Messaging and Market Research in New York State
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Financial and Program Management
- Best Practices in Appointment Scheduling Webinar
- Billing and Coding Essentials for Family Planning Services: Fall Update & Refresher
- Billing and Coding Best Practices Webinar
- Evaluation & Management Coding Office Hours
- Family Planning Benefit Program: Update for FPP Providers Webinar
- Family Planning Billing for Telehealth during COVID-19
- Family Planning Billing Update Webinar
- Sliding Fee and Schedule of Discounts Webinar
Meeting the Needs of Priority Populations
Patient Experience
- Improving Health Literacy for Family Planning Patients and Providers Webinar
- Improving the Patient Experience in Family Planning Program Sites Webinar
- Navigating Confidentiality and Privacy: Patient Information, Portals, and More
- New Quality Family Planning (QFP) Recommendations: An Overview for NYS FPP
- Tools to Improve Patient Experience in Your Family Planning Clinic Webinar
- Trauma-Informed Care Regional Training
Patient Experience Improvement Initiative
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- Client Interactions Slides
- Introduction to Improving the Patient Experience Webinar Slides & Recording
- Patient Experience Improvement Toolkit
- Patient Satisfaction Survey Template [PDF], Scoring Sheet [Excel], and Tips for Patient Satisfaction Survey Data Collection
- Physical and Virtual Environment Slides
- System Improvements (Clinic Flow and Patient Wait Time) Slides
- Team Presentation Slides
Provider Meetings
Related Preventive Health Services
- Developing Partnerships with Behavioral Health Providers in Family Planning Settings
- Integrating SBIRT into Family Planning Visits: Lessons Learned and Q&A with PPCWNY Webinar
- Preconception Health for Family Planning Providers Webinar
- Recognizing and Responding to Intimate Partner Violence (IPV) in Family Planning Settings Webinar
STD Services
Chlamydia Screening Initiative
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- Chlamydia Screening Change Package
- Chlamydia Screening Toolkit
- Best Practice 1: Include chlamydia screening as a part of routine clinical preventive care (PDF | PPT)
- Best Practice 2: Use normalizing and opt-out language to explain chlamydia screening (PDF | PPT)
- Best Practice 3: Use the least invasive, high quality recommended laboratory technologies (PDF | PPT)
- Best Practice 4: Utilize diverse payment options to reduce cost as a barrier (PDF | PPT)
- Team Presentations Part 1 and Part 2
- Expedited Partner Treatment (EPT) in NY: Updates and Practical Insights from the NYSDOH Office of Sexual Health and Epidemiology
- Increasing Chlamydia Screening in New York State: Best Practices and Implementation Resources Webinar
- STI Data Trends and Sexual Health Programming in New York State: Updates from the NYSDOH AIDS Institute
- What’s New? CDC’s STD Quality and Treatment Guidelines
Telehealth
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- Beyond the Pandemic: Exploring Sustainable Telehealth Practices in Family Planning – NYC Providers
- Beyond the Pandemic: Exploring Sustainable Telehealth Practices in Family Planning – Upstate Providers
- Enhancing Telehealth: Focusing on Quality Improvement with Public Health Solutions
- Expert Panel: Billing and Coding for Telehealth Services
- Office Hour: Case Studies for Family Planning Telehealth Visits
- Office Hour: Family Planning Provider Staffing Models to Support Telehealth Delivery
- Office Hour: Telehealth Scheduling
- Pushing the Boundaries to Expand Access and Quality of Telehealth – Upstate Providers
- Pushing the Boundaries to Expand Access and Quality of Telehealth – NYC Providers
- Webinar: Refining Your Telehealth Service Delivery Strategy