Event

Reproductive health services are personal and sensitive by nature; therefore, it is essential that family planning clinics pay special attention to how patients experience their care. In this webinar, participants learned about a process they could use to improve patient experience in their clinic as described in the Reproductive Health National Training Center’s Patient Experience Improvement Toolkit. The toolkit offers practical guidance and tools for improving all aspects of patient experience—including clinic systems, interactions between patients and staff, the clinic environment, and staff experience and engagement. During the webinar, participants also heard from New York State Family Planning Program providers who applied this patient experience improvement process in their settings, including their challenges and lessons learned. 

By the end of this webinar participants were able to:

• Describe a process they could use to improve patient experience in their clinic
• Describe how peer family planning agencies applied this process, including the improvements they made to patient experience in their clinics
• Access tools and resources to support them in improving patient experience in their clinic

Materials

• Slides
• Transcript

Recordings