Patient Experience Initiative
Overview and Guidance Documents
- Introduction to Improving the Patient Experience Webinar Slides & Recording
- Template Patient and Staff Experience Improvement Initiative Improvement Plan
- Patient Satisfaction Survey Template [PDF], Scoring Sheet [Excel], and Tips for Patient Satisfaction Survey Data Collection
- Patient Experience Improvement Toolkit
- Patient Experience Improvement Initiative Calendar of Activities
- Virtual Patient Experience Improvement Initiative Overview
System Improvements (Clinic Flow and Patient Wait Time)
- Patient Experience Improvement Initiative Session 2 Slides
Client Interactions
- Patient Experience Improvement Initiatve Session 3 Slides
Physical and Virtual Environment
- Patient Experience Improvement Initiative Session 4 Slides
Team Presentations
- Patient Experience Improvement Initiative Session 5 Slides