Calling all front desk staff and site managers! Are you struggling to verify your Title X clients’ income, determining eligibility for the Family Planning Benefit Program, and/or determining what a client with insurance should pay at check-in? Looking to enhance customer service?

The New York State Family Planning Training Center and subject matter expert Dania Garcia, who previously supported front desk staff at the Title X grantee, Affirm (formerly Arizona Family Health Partnership), hosted an interactive virtual workshop. The 90-minute session included a brief presentation on income verification and related to Title X and New York State Family Planning Program expectations as well as customer service. Participants had ample opportunities to ask questions and problem-solve with peers.

This session was primarily geared for front desk staff, site managers, and/or program administrators, though anyone working in a family planning program was welcome to attend.

SME(s):

• Dania Garcia, SME, Consultant
• Caitlin Hungate

Materials

• 2025 Income Verification Slides

Recordings